Track-A-Pitch Track. Analyze. Protect.

Privacy Policy

Last updated: October 6, 2026

Track-A-Pitch (“we,” “our,” or “us”) is operated by weN Door Technology LLC. We respect your privacy and are committed to protecting the information you provide when using the Track-A-Pitch mobile application and web services (collectively, the “Service”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect several types of information to provide and improve the Service.

Personal Information

When you create an account, we may collect the following information:

  • Name

  • Email address

  • Username

  • Password

  • Date of birth

This information is used to create and manage your account, provide access to the Service, and support core functionality.

User-Generated Content

Track-A-Pitch allows users to enter and store sports-related information including:

  • Pitch tracking data

  • Player statistics

  • Game performance information

  • Team and player details

This information is created and controlled by users and is stored to provide functionality within the Service.

If you enter information relating to other individuals, including minors, you represent that you have the appropriate authority or consent from a parent, guardian, or organization to provide that information.

Users are responsible for ensuring that the information entered into the Service is appropriate and accurate.

Automatically Collected Information

When you use the Service, we may automatically collect certain technical and usage information, including:

  • Device type and operating system

  • Browser type

  • IP address

  • App usage data

  • Feature interaction data

  • Performance diagnostics

  • Crash and error logs

This information helps us maintain security, monitor performance, and improve the user experience.

Information You Send Us

When you contact us through the form on our website, we collect the information you choose to provide: your name, email address, and phone number, the device you use, your reason for contacting us, a rating, and your message. We use it only to respond to you and to improve the Service. Messages are delivered to our support inbox and are not added to any marketing list.

Analytics and Session Recordings

We use third-party analytics and diagnostic tools, including PostHog and Google Analytics, to better understand how users interact with the Service and to improve functionality and performance.

These tools may collect information such as:

  • Pages or screens viewed

  • Navigation patterns within the Service

  • Feature usage

  • Clicks, taps, and other interactions

  • Device and browser information

  • Technical performance metrics

Some analytics tools may include session recording technology, which recreates user interactions within the Service to help identify usability issues and technical problems.

Session recordings are used solely for product improvement, troubleshooting, and user experience analysis. We take reasonable steps to avoid collecting sensitive information through these recordings whenever possible.

Analytics providers process this information only on our behalf and only as necessary to provide analytics and performance insights.

Website Analytics and Cookies

Our website, trackapitchapp.com, uses Google Analytics to understand how visitors find and use the site, such as which pages are viewed and which links are clicked. Google Analytics uses cookies and similar technologies and receives your IP address and browser information. We do not use this information to identify you personally, and we do not use advertising cookies on the website.

You can block or delete cookies in your browser settings, or prevent Google Analytics from collecting your website activity with the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout. To learn how Google uses this information, see https://policies.google.com/technologies/partner-sites.

How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain the Service

  • Improve app functionality and user experience

  • Monitor performance and diagnose technical issues

  • Respond to support requests or inquiries

  • Send service-related notifications

  • Send marketing communications only if you have opted in

  • Generate automated summaries or insights from user-entered data

Certain features may use automated processing or artificial intelligence to generate summaries or insights based on user-provided data. These outputs are for informational purposes only.

Payment Information

Track-A-Pitch does not collect or store payment card information directly.

Payments for subscriptions or in-app purchases are processed through:

  • Apple App Store

  • Google Play Store

These platforms process payment information according to their own privacy policies.

Sharing Your Information

We do not sell personal information to third parties.

We may share information only in the following circumstances:

  • With service providers that help operate the Service (such as cloud hosting, analytics, and performance monitoring providers)

  • When required by law, regulation, or legal process

  • To protect the safety, rights, or security of users or the Service

These providers process information only as necessary to perform services on our behalf.

Data Retention

We retain personal information only as long as necessary to:

  • Provide the Service

  • Maintain system integrity

  • Comply with legal obligations

Users may request deletion of their account and associated data through the app settings or by contacting support.

Children’s Privacy

Track-A-Pitch is designed for use by coaches, parents, and players involved in organized sports.

The Service is not intended for children under the age of 13 to create accounts independently.

Accounts for minors should be created and managed by a parent, guardian, coach, or authorized team administrator.

If we become aware that personal information has been collected directly from a child under 13 without appropriate consent, we will take reasonable steps to delete such information.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information.

However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.

CCPA Privacy Notice (California Residents)

If you are a resident of California, you have rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information is collected

  • The right to request deletion of personal information

  • The right to opt out of the sale of personal information

Track-A-Pitch does not sell personal information.

To exercise your rights, contact:

support@trackapitchapp.com

or visit

https://www.trackapitchapp.com/contact-us

Your Choices

You may:

  • Update account information within the app

  • Manage notifications

  • Request deletion of your account and data

For assistance with account requests, contact support.

Contact Us

Track-A-Pitch Support Email: support@trackapitchapp.com Address: 139 Pinewood Ave., Red Oak, TX 75154 Website: https://www.trackapitchapp.com/contact-us Phone: 972-626-7961

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes occur, the “Last updated” date at the top of this policy will be revised.

Continued use of the Service after changes are posted indicates acceptance of the updated policy.