Privacy Policy

Last updated: February 16, 2026

Track-A-Pitch ("we," "our," or "us") is operated by weN Door Technology LLC. We respect your privacy and are committed to protecting the information you provide when using the Track-A-Pitch mobile application and web services (collectively, the “Service”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect several types of information to provide and improve the Service.

Personal Information

When you create an account, we may collect the following information:

Name
Email address
Username
Password
Date of birth

This information is used to create and manage your account, provide access to the Service, and support core functionality.

User-Generated Content

Track-A-Pitch allows users to enter and store sports-related information including:

Pitch tracking data
Player statistics
Game performance information
Team and player details

This information is created and controlled by users and is stored to provide functionality within the Service.

If you enter information relating to other individuals, including minors, you represent that you have the appropriate authority or consent from a parent, guardian, or organization to provide that information.

Users are responsible for ensuring that the information entered into the Service is appropriate and accurate.

Automatically Collected Information

When you use the Service, we may automatically collect certain technical and usage information, including:

Device type and operating system
Browser type
IP address
App usage data
Feature interaction data
Performance diagnostics
Crash and error logs

This information helps us maintain security, monitor performance, and improve the user experience.

Analytics and Session Recordings

We use third-party analytics and diagnostic tools, including PostHog, to better understand how users interact with the Service and to improve functionality and performance.

These tools may collect information such as:

Pages or screens viewed
Navigation patterns within the Service
Feature usage
Clicks, taps, and other interactions
Device and browser information
Technical performance metrics

Some analytics tools may include session recording technology, which recreates user interactions within the Service to help identify usability issues and technical problems.

Session recordings are used solely for product improvement, troubleshooting, and user experience analysis. We take reasonable steps to avoid collecting sensitive information through these recordings whenever possible.

Analytics providers process this information only on our behalf and only as necessary to provide analytics and performance insights.

How We Use Your Information

We use collected information to:

Provide, operate, and maintain the Service
Improve app functionality and user experience
Monitor performance and diagnose technical issues
Respond to support requests or inquiries
Send service-related notifications
Send marketing communications only if you have opted in
Generate automated summaries or insights from user-entered data

Certain features may use automated processing or artificial intelligence to generate summaries or insights based on user-provided data. These outputs are for informational purposes only.

Payment Information

Track-A-Pitch does not collect or store payment card information directly.

Payments for subscriptions or in-app purchases are processed through:

Apple App Store
Google Play Store

These platforms process payment information according to their own privacy policies.

Sharing Your Information

We do not sell personal information to third parties.

We may share information only in the following circumstances:

With service providers that help operate the Service (such as cloud hosting, analytics, and performance monitoring providers)
When required by law, regulation, or legal process
To protect the safety, rights, or security of users or the Service

These providers process information only as necessary to perform services on our behalf.

Data Retention

We retain personal information only as long as necessary to:

Provide the Service
Maintain system integrity
Comply with legal obligations

Users may request deletion of their account and associated data through the app settings or by contacting support.

Children’s Privacy

Track-A-Pitch is designed for use by coaches, parents, and players involved in organized sports.

The Service is not intended for children under the age of 13 to create accounts independently.

Accounts for minors should be created and managed by a parent, guardian, coach, or authorized team administrator.

If we become aware that personal information has been collected directly from a child under 13 without appropriate consent, we will take reasonable steps to delete such information.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information.

However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.

CCPA Privacy Notice (California Residents)

If you are a resident of California, you have rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information is collected
The right to request deletion of personal information
The right to opt out of the sale of personal information

Track-A-Pitch does not sell personal information.

To exercise your rights, contact:

support@trackapitchapp.com

or visit

https://www.trackapitchapp.com/contact-us

Your Choices

You may:

Update account information within the app
Manage notifications
Request deletion of your account and data

For assistance with account requests, contact support.

Contact Us

Track-A-Pitch Support
Email: support@trackapitchapp.com
Address: 139 Pinewood Ave., Red Oak, TX 75154
Website: https://www.trackapitchapp.com/contact-us
Phone: 972-626-7961

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes occur, the “Last updated” date at the top of this policy will be revised.

Continued use of the Service after changes are posted indicates acceptance of the updated policy.

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